FAQs

1. Is an account required?

Guest checkout is available. An account helps with quicker checkout, order history and status, and product or promotion updates.

2. Which payments are accepted?

Visa, Mastercard, Discover, American Express, and PayPal.

3. Is online payment secure?

Card details travel through an SSL-encrypted checkout to the payment provider for authorization; our servers do not store them.

4. Does currency conversion apply?

Transactions use USD. For cards in another currency, the issuer uses its exchange rate when processing payment.

5. How should I enter my address?

Use English characters and punctuation. Where necessary, replace other characters with their English equivalents.

6. Can I update the delivery address?

Changes are unavailable after processing or dispatch. Use your residential address rather than a temporary holiday address because customs timing varies.

7. When will it arrive, and how do I track it?

Timing depends on your shipping choice. After dispatch, we email tracking details. Destination customs delays are outside our responsibility.

8. What if an item is missing?

Contact support@corlyna.com promptly. Email us there for other questions, too.